Your questions, answered

Welcome to our Help & FAQs page! Here, you'll find answers to the most common questions about our dog walking, day care, house sitting and training services. We aim to address your concerns and give you peace of mind, knowing your beloved pet is in the best hands with Paw and Order UK. Explore below to learn more about how we keep tails wagging and owners happy.

Frequently asked questions

We understand that choosing the right care for your dog is a big decision. We've compiled answers to the questions we hear most often, alongside our commitment to addressing your biggest worries. If you can't find what you're looking for, please don't hesitate to get in touch!

What services do you offer and what do they include?

We currently offer reliable dog drop-in visits and fun, well-managed group walks, designed to keep your dog happy, exercised and cared for while you’re away. Each service is tailored to your dog’s individual needs — from check-ins that support feeding, toileting and companionship, to group walks that provide safe socialisation, stimulation and exercise. All details are discussed during your personalised consultation to ensure the perfect fit for you and your dog. We’re also expanding very soon and look forward to introducing additional services, including solo dog walks, one-to-one training and structured training classes.

How much do your services cost?

Our pricing varies depending on the specific service, duration and any custom requirements. We offer competitive rates and flexible packages, with potential discounts for regular bookings. You can find detailed information on our dedicated Rates & bookings page, or contact us for a personalised quote.

What is your availability and how do I book?

Availability can vary, so we recommend getting in touch as early as possible, especially during peak times. All bookings and availability requests can be made by contacting us directly — our contact details can be found on the home page. We aim to be as flexible as possible and will always do our best to accommodate you and your dog’s needs.

How do you ensure my dog's safety and well-being?

Your dog's safety and happiness are our top priorities. We are fully insured and our team is trained in canine first aid and positive reinforcement techniques. We carefully manage group dynamics, cater to special needs, administer medication as required and always prioritise a secure, stimulating environment for every dog in our care.

Will I receive updates about my dog?

Absolutely! We know how much you miss your furry friend. We provide regular updates, including photos and messages, during house visits or walks. You'll always be in the loop about how your dog is doing, bringing you peace of mind.

How do you ensure my dog is safe and secure?

Our experienced, vetted team prioritises safety above all else. We follow strict protocols for supervision, secure environments and responsible handling. All our team members are insured and trained to respond to any situation, ensuring your dog is always safe, supervised and well cared for.

Will my dog be happy and comfortable with you?

We believe a happy dog makes a happy owner! Our services are designed to be fun, stimulating  and tailored to your dog's individual personality. We focus on positive experiences, providing plenty of affection, exercise and mental enrichment to ensure your dog enjoys every moment with us.

Are your caretakers experienced and trustworthy?

Yes, our team at Paw and Order UK is composed of passionate, experienced and trustworthy dog lovers. Each member is thoroughly vetted, trained and fully insured, giving you complete confidence that your pet is in reliable and expert hands.

Will my dog's routine be maintained?

We understand the importance of routine for dogs. We work closely with you to create a personalised care plan that mirrors your dog's habits, feeding schedule, medication needs and preferences, ensuring a consistent and comfortable experience even when you're away.

How will I know how my dog is doing?

Clear communication is key. Beyond regular updates, we're always available to answer your questions and discuss your dog's day. We use transparent communication methods so you’re always connected and informed about your beloved pet's well-being.

Why choose paw & order uk?

At Paw and Order UK, we don’t just offer services—we build relationships. What truly sets us apart is our personalised, compassionate and professional approach to every dog in our care. We focus on building trust, understanding each dog’s unique personality and ensuring they feel happy, safe and engaged. Owners can relax knowing their beloved pet is treated like family, with regular updates, tailored care plans and a team who genuinely loves what they do. Our goal is to create an experience that makes dogs excited to see us and owners confident that their pets are in expert, caring hands.

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